Sunday, March 11, 10:30 AM - 11:30 AM

    This session will provide a high-level overview of the state of the industry, touching on where growth (and lack thereof) is happening and expectation of the millennial consumer. It will focus on the need for retailers to enter the e-commerce sector. Additionally, it will dive into core areas of e-commerce... ...read more...
    Speaker(s)
    Speaker/Presenter
    Lauren Kennedy
    VP of Marketing
    Bright Society

      Sunday, March 11, 11:45 AM - 12:45 PM

        Looking to maximize repair profits? Having trouble hiring trained jewelers? Get strategies, solutions, and peer input during this session....
        Speaker(s)
        Speaker/Presenter
        Tammy Lail
        Merchandising Vice President
        Stuller Inc.

          Sunday, March 11, 1:00 PM - 2:00 PM

            Consumers today are better educated and more demanding than ever before, and earning their business and loyalty requires a whole new level of skill and professionalism. Training, practice and accountability have never been more important to the jewelry industry. In this session presented by DCA, you'll learn how to build... ...read more...
            Speaker(s)
            Co-Presenter
            Kate Peterson
            President & CEO
            Performance Concepts, Inc.
            Co-Presenter
            Terry Chandler
            President & CEO
            DCA

              Sunday, March 11, 2:15 PM - 3:15 PM

                Consumers, especially millennials, want their purchases to make a difference. Research conducted by DEF found that over 80% of millennial consumers believe it is important for companies to publicize their corporate social responsibility efforts. For those young consumers - especially those looking for a diamond engagement ring or who are... ...read more...
                Speaker(s)
                Speaker/Presenter
                Nancy Orem Lyman
                Executive Director
                Diamond Empowerment Fund

                  Monday, March 12, 10:30 AM - 11:30 AM

                    Social Media. Everyone's business needs it. Yet with its constantly changing platforms, it is hard to keep up. Join Jewelers of America's Amanda Gizzi and Lauren Kalma as they provide essential tips to using social media to increase your business, improve customer relations and better compete in today's social world.... ...read more...
                    Speaker(s)
                    Co-Presenter
                    Amanda Gizzi
                    Director of Public Relations & Events
                    Jewelers of America
                    Co-Presenter
                    Lauren Kalma
                    Public Relations & Events Coordinator
                    Jewelers of America

                      Monday, March 12, 11:45 AM - 12:45 PM

                        Every jeweler is leaving money on the table-some more than others. In working with thousands of jewelers all over North American we've discovered how custom can serve as a major growth area for jewelers that embrace it. In this session we'll explore: Three society changes that have altered consumer expectations for... ...read more...
                        Speaker(s)
                        Speaker/Presenter
                        Travis Isaacson
                        Vice President, Sales & Marketing
                        Lashbrook

                          Monday, March 12, 1:00 PM - 2:00 PM

                            With the rise of #metoo and the barrage of sexual misconduct and harassment accusations regularly making headlines, this timely presentation will help business owners know and understand important employment-related laws including: Title VII - Civil Rights Act Age Discrimination in Employment Act Equal Pay Act Family and Medical Leave Americans with Disabilities Act National Labor Relations... ...read more...
                            Speaker(s)
                            Speaker/Presenter
                            Cecilia Gardner Esq
                            former President and CEO
                            Jewelers Vigilance Committee

                              Monday, March 12, 2:15 PM - 3:15 PM

                                The outlook for the fine jewelry industry is promising. While immediate challenges lie ahead, there are also significant opportunities. Jewelers of America (JA) commissioned Provoke Insights to conduct two in-depth research studies to understand and advise its members on a strategic and successful path forward. Based on comprehensive surveys of... ...read more...
                                Speaker(s)
                                Speaker/Presenter
                                Matthew Tratner
                                Director of Membership & Sales, Jewelers of America and Publisher
                                National Jeweler
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